FAQ - FREQUENTLY ASKED QUESTIONS.

We answer all questions you may have about Flexistore self storage and Norway's most modern storage solution.

General

What is self storage or?

Self storage is self-service storage and involves subscribing to a storage unit that you dispose freely for your own use. You can visit the facility at any time and access the storage unit via digital keys in the Flexistore app. Only you have access to your storage unit and you can decide for yourself who you want to share the digital keys with. You can find a complete overview of the different storage units in the app.

What is a storage unit?

A storage unit is your private storage room in a larger facility that only you have access to. Share your digital keys with friends or family via your phone and app.

What is the difference between temperate and non-temperate storage?

Flexistore only has temperate storage units. A temperate storage has heat insulating outer walls and keeps a steady temperature and humidity all year round. This ensures the safe storage of cold-sensitive objects. A non-temperate warehouse does not have heat insulating walls and temperature and humidity will fluctuate with the seasons, such as container storage.

Is it safe to store at Flexistore?

Flexistore values safety. Our access system and video surveillance ensure that we have full control over who is at the storage facility at all times. In addition, we have installed sensors that check that the storage units at any given time holds a stable temperature, is dry and has satisfactory humidity. We also offer several different options to ensure the things you have in storage. You choose this when you reserve a storage unit in the app.

How do I move my belongings to and from the storage facility?

We have several different shipping and transport options to the storage unit if you can't or don't want to move your stuff yourself. We work with Best Transport and Oslo Flyttehjelp and you can see all the options as well as book transport when booking a storage unit in the app.

What storage sizes do we have?

We have several different sizes of the stalls, from 1m3 to 6m2. Download the app and see what's available at the different facilities.

How tall is the storage unit?

Height of the storage unit will vary from department to department, but no units measure lower than 2.30m under the roof. If you have special requests, please contact our customer service and we will help you as best we can.

How much can I fit in the storage unit?

A storage unit holds more than one first assumes. In a small 1 sqm storage room, you can fit about 15 moving boxes if you stack in height. You can use our in-app size calculator to calculate about how much space you need. You are also welcome to contact customer service if you are unsure or have special requests and we will help you find the right size.

Can others see what I have in the storage unit?

No, your storage is personal. Walls and doors consist of steel, without insight.

Is it possible to visit the facility and see the storage unit before I decide?

Yes, contact customer service and we'll set up a viewing for you.

Are there power outlets in the storage unit

There are no power outlets in our storage units.

Are there trolleys for use at the facility?

There are trolleys to lend at all our facilities. The trolleys are locked and and can be unlocked through the app. The trolley must be put bavk and locked after use.

How much does it cost to rent a storage unit at Flexistore?

The price of the storage units varies depending on size and department. You can find prices on the different units on the website and in the app. You can download the app for free and sign up without committing to pay anything.

When can I move into the storage unit?

Immediately after you complete the registration and pay for the unit. You will access the digital key in the app and can move into the storage as soon as you want.

Can I open my storage unit when I'm not at the facility?

No, the key works with bluetooth and you need to be near the facility and storage unit in order to open the doors.

Can I give other people access to my stall?

Yes, you can easily share the key with others in the app under that storage unit by tapping "share".

Can I have more than one storage unit with a Flexistore account?

Yes, you can have multiple unit, at the same or a different facility with the same user account. All units are managed in the app.

Rental Agreement and terms of conditions

Who can use Flexistore?

Flexistore is available to both private individuals and businesses. Anyone can download and use the Flexistore app, but to reserve a storage room you must be at least 18 years of age.

Am I allowed to work or stay in the storage unit?

You are allowed to repack and clean up the storage unit. However, it is not allowed to stay there for a long period of time, nor use the unit as a workplace.

What can you store in the storage?

You can mostly store everything you want that corresponds to common sense. For safety reasons, it is not allowed to bring or store items for which it is criminal to be in possession of, or that stem from criminal offences. The same applies to all forms of food or foul-smelling goods, as well as flammable material, liquids or gases, explosives, or anything that can cause harm or endanger.

Can you store your motorcycle at Flexistore?

No, as of today, we don't have any storage suitable for MC storage.

Do I need my own insurance?

Yes, you need to buy insurance at Flexistore when booking a storage room. To do this, choose the insurance option that best suits you and your assets in the app.

Do I have to think about something special when I move into the storage?

It is important to familiarize yourself with what is allowed and not allowed to store, as well as proper storage of goods. This information can be found in our terms and conditions. We recommend packing your belongings with care so that you avoid something crushing or being destroyed during transport. Textiles and mattresses must be wrapped in plastic, and furniture should be covered.

How long do I have to rent the storage unit?

A rental period is at least 1 month. There is no maximum rental time. The lease is ongoing and automatically renews monthly, or annually, until you choose to terminate the rental.

How do I terminate the rental?

You can easily terminate the rental agreement on the storage unit in the app. You can also cancel the lease in writing via email or chat. Please note that the lease must be terminated at least 14 days before the new rental date starts in order to  not be charged for the next month.

How long is the notice period?

The rent must be terminated at least 14 days before the start of the new rental period. Each rental period is 1 calendar month. Details about the rental and when the next rental period starts can be found in the app.

How do I know when a new rental period starts?

A new rental period starts on the next billing date. This information can be found in the app under the relevant unit.

Can I regret it if I've terminated the rental of my storage unit?

If you have ended the rental and change your mind and want to keep it, you can easily change it in the app. Select re-activate in the app under the relevant unit and the rental agreement will be reactivated again.

How do I leave the storage unit when I'm moving out of it?

The boden must be completely empty and clean before leaving it. The door should be closed and locked.

Another person wants to take over my storage unit, what do we do?

The rental agreement is between you and Flexistore and cannot be transferred to others. You can share the key with whoever you want, but if someone else wants to take over the rental of your storage, that person must enter a new agreement with Flexistore in its name. Contact customer service and we will help with this.

Billing

How do I know that my reservation has been completed and approved?

Once the reservation is made, you'll see the selected storage unit in the app. You will also receive an email confirmation once the reservation is approved.  If the stall has a warning that says "waiting for approval" try to update the page by dragging and dropping. The booth must also be paid for the reservation to be approved. If you have a reservation marked "unpaid" you can try to repay the storage in the app.

How is the storage rent billed?

The rent is charged in advance from month to month, or annually if you have chosen it. You can change and update your payment method during the rental period in the app.

I want a specification of the invoice. How do I get it?

A specification of the payment is sent to you via email every month. If you are unable to find it, please contact customer service and we will resend it.

Can I have an invoice sent by physical mail?

No, we only send invoices via email.

How do I know when the next invoice is due?

In the app, you'll find an overview of when the next invoice is due, and is also the date the new rental period starts.

What happens if I don't pay on time?

The keys will be disabled and you will immediately lose entry to the storage facility if payment is missed. Once outstanding amounts are paid, automatic access to the facility is granted again. Payment reminder is sent by email or sms.

Support

How do I order a storage unit at Flexistore?

At Flexistore, you can do everything in the app, from ordering to paying and unlocking the doors to your storage unit:

1. Download the app and sign up.
2. Select the desired department and storage unit size.
3. Pay for the storage unit via the app.
4. A unique digital key will be assigned in the app and you can immediately move straight into the booth.

I'm having trouble logging into the app?

Please note that login will remember capital letters in email and that you must have country code (+47) in front of your phone number. If you have forgotten your password, this can be changed by clicking on "forgotten password". If you are still having problems please contact customer service, we will help you resolve the issue.

How do I access the facility and storage unit?

The Flexistore app is your key - download the app to your mobile or tablet. Digital keys in the app allow you to access your facility and storage unit, so remember to take your phone or tablet with you when you're going to your warehouse. (The app requires iOS or Android operating system).

How do I carry my belongings to and from the storage facility.

Flexistore offers several different options for transportation if you don't have the ability to carry your stuff yourself. Options and prices vary depending on the size and amount of things you want to transport to the facility. Full overview and the possibility of ordering transport can be found in the Flexistore app.

By booking transport through us you will get help to carry, move and safely store your things in the storage unit by our transport partners. The transport will be 100% climate compensated.

The storage unit door won't open, the key doesn't work?

If you cannot open the unit, please check the following:

1. Are you logged into the app?
2. Is Bluetooth on your phone enabled?
3. Does your phone have service and internet connection? (We have free customer wifi at Flexistore)
4. Has the lease expired?
5. Do you have outstanding amounts that must be paid?
6. Try closing the app completely, turning the phone on and off and try again.

If you are still experiencing problems please contact customer service, we will help you resolve the issue.

How do I change my personal information?

You can update email, phone number, address, and payment information in the app under Settings - User profile. Here you can also change your password.

Can I change storage unit if I need less/bigger space?

If you need more or less space, there is no problem to change the storage unit - provided that the size you want is available. Contact customer service and we will help you switch without administrative costs.

Can I pre-book a storage unit?

You get instant access to the storage unit when you reserve and pay in the app. You can not pre-reserve storage in the app as of today. Please contact customer service and we will try to find a solution for you.

Services

What are your opening hours?

You have access to storage facility 24/7 every day, all year round.

Can I buy moving materials from you?

We currently do not offer the sale of moving materials.

Do you offer goods reception?

No, we currently do not offer goods receipts.

Download the Flexistore app

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